🛍️ Ordering & Shipping
| Question | Answer |
| Do you offer free shipping? | We often offer free shipping promotions. Please check our current banner at the top of the homepage for minimum order requirements to qualify for free shipping. |
| How long will it take to receive my order? | Standard shipping typically takes 12–14 business days. Processing time is usually 1–2 business days. Expedited shipping options are available at checkout. |
| Can I track my order? | Yes! Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's progress. |
| Do you ship internationally? | Yes, we proudly ship to several countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your location. |
🧦 Products & Sizing
| Question | Answer |
| Why should I wear grip socks? | Grip socks are essential for stability and safety during Pilates, Yoga, and Barre. They prevent slipping on smooth studio floors or reformers, helping you maintain proper form and reduce the risk of injury. |
| How do I choose the correct size for apparel? | Please refer to the size chart located on each product page, usually near the product image. We also provide specific garment measurements (e.g., hip, waist) to help you find the perfect fit. |
| Are your socks machine washable? | Yes, most of our socks are machine washable. We recommend washing them inside out on a gentle cycle in cold water and air-drying to best preserve the silicone grips. |
| What is the material of your resistance bands? | The material varies. Our Fabric Resistance Bands are made from a durable cotton/polyester blend, and our loops are made from natural latex, as specified on the individual product pages. |
| Do your grip socks fit men? | Our core collection is women's sizing, but many styles feature universal sizing that may fit men. Please check the EU sizing provided on the product page (e.g., EU 36-43) against the wearer's shoe size. |
🔄 Returns & Exchanges
| Question | Answer |
| What is your return policy? | We accept returns for unused, unwashed items in their original packaging within 30 days of delivery. Custom or final sale items are not eligible for returns. |
| How do I initiate a return or exchange? | Please visit our Returns Portal (link provided in the footer) or contact our Customer Support team with your order number to begin the process. |
| How long does a refund take? | Once your return is received and inspected, we will process your refund within 5–7 business days. Please note that banks may take an additional 3–5 business days to post the credit to your account. |
